Shipping policy

Last updated: 1 March 2026

The Little Canvas Company Ltd ships from Waipapa, Northland, New Zealand.

1. Processing Time

Orders are processed within 1–3 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated delivery: 5–7 working days

Estimated delivery: Up to 14 working days, depending on courier and destination.

Delivery timeframes are estimates only and are not guaranteed.

Tracking information is provided once your order has been dispatched.

If you do not receive tracking details, please contact us.

We are not responsible for courier delays once your parcel has been dispatched.

If your parcel is significantly delayed, contact us and we will assist where possible.

International customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

We are not responsible for delays caused by customs processing.

Please ensure your shipping address is correct at checkout.

We are not responsible for parcels delivered to incorrectly entered addresses.

If a parcel is returned to us due to incorrect details, additional shipping charges may apply.

If your parcel arrives damaged, contact us within 5 days of delivery with photos.

If your parcel is lost in transit, we will work with the courier to investigate.