Privacy policy

Last updated: 1 March 2026

The Little Canvas Company Ltd (“we”, “our”, “us”) operates this website and online store from Northland, New Zealand.

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ).

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. What Personal Information We Collect

We may collect the following information:

Information you provide directly:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through Shopify)

  • Any information you provide when contacting us

Account & Order Information:

  • Items viewed or added to cart

  • Purchase history

  • Returns or exchanges

Device & Usage Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

We do not collect sensitive personal information.

2. How We Collect Information

We collect personal information:

  • Directly from you when you place an order or contact us

  • Automatically through Shopify when you browse our store

  • From service providers who help us operate our business

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and customer experience

  • Send marketing emails (if you have opted in)

  • Prevent fraud and protect our business

  • Comply with legal obligations

4. Email Marketing

We use Klaviyo to manage email communications.

If you subscribe to our emails, we may send you updates, promotions, and product news.
You can unsubscribe at any time using the link in our emails.

We do not sell your email address.

5. Shopify & Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

Shopify processes your data in order to:

  • Process payments

  • Manage orders

  • Provide website functionality

  • Improve store performance

Your information may be stored on secure servers outside New Zealand, including in countries where Shopify operates.

You can read Shopify’s privacy practices at:
https://privacy.shopify.com

We may also share information with trusted service providers such as:

  • Payment processors

  • Shipping providers

  • Email marketing platforms

These providers only receive the information necessary to perform their services.

6. International Customers

If you are located outside New Zealand, your information may be transferred and processed in New Zealand or other countries where our service providers operate.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.

However, no online system can guarantee complete security. You provide information at your own risk.

8. How Long We Keep Your Information

We retain personal information only as long as necessary to:

  • Fulfil your orders

  • Comply with tax and legal requirements

  • Resolve disputes

  • Maintain business records

9. Your Rights

Under the Privacy Act 2020 (NZ), you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your personal information

If you are located in other jurisdictions, you may also have rights under local privacy laws.

To exercise your rights, contact us at:
hello@thelittlecanvascompany.com

We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will always be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

The Little Canvas Company Ltd
Waipapa, Northland, New Zealand
Email: hello@thelittlecanvascompany.com